FREQUENTLY ASKED QUESTIONS ABOUT THE VIRTUAL EXPERIENCE
The FAQs are intended to be a useful resource and guide for your online learning experience. Learn more by clicking on the title of interest.

Technical Support

If you need technical help, please contact Digitell Technical Support. Live help is available 8:00 AM - 8:00 PM (Eastern Time), Monday-Friday. Call  {{$platformInstance.support.phone}} or use the "Live Support" chat feature located at the bottom of your screen.

Launching an Archive Session

To access the archive session(s), click on the "Archives" tab and use the Filter by Date or Tag to locate and select your desired sessions. 

How long do I have to watch the sessions?

Archive sessions are available until December 23, 2021.  They will then be available in the NCCN Continuing Education Portal in January 2022. 

Accessing and Downloading Handouts

To access all currently available congress materials, click the "Handouts" tab. All final handouts will be available at the conclusion of the event. 

How do I claim my CME/CE credits?

Please click on the "How to Claim Credit" tab on the left for full details on claiming CME/CE credits.

How do I access the Exhibition Hall?

Click into the "Premium Exhibitors" tab and into the exhibit of the company you're interested in to download resources and videos. 

Can I share the congress link with a colleague who is not registered?

No, you may not share your access link with anyone. 

Will I get a refund if I'm not able to access the sessions due to my computer or internet?

Refunds will not be provided to registrants that are unable to attend the virtual meeting (outside the posted refund deadline) due to technical difficulties with personal or organizational hardware, networking, firewalls, or internet disruptions. Click on Terms and Conditions for more information.